Web Spiders Inc. per PRWeb has announced the launch of comprehensive chatbot platform. Powered by Natural Language Processing (NLP) and Artificial Intelligence, this new platform offers a new channel of conversational commerce for eCommerce & Retail, Publishing, Banking & Finance, Travel & Hotels and Health Care.

The article went on to say, the web and mobile apps have been the classic channel of interactions for brands. The millennials however spend nearly 75% of their digital time on messaging platforms. Taking cue from this cultural shift, Web Spiders chatbots now allow customers to discover products/services/news, make quick or repeat orders and transition to customer support all by just exchanging messages. The most popular chatbot platform at the moment is Facebook Messenger.

CEO of Web Spiders Inc, Siddharth Jhunjhunwala said “Chatbots finally deliver the promise of personalization. In the real world, any purchase at a store happens via conversation with a sales rep. That is the basis of human behavior. With chatbots the digital world is now behaving more like the physical world.”

Varun Kashiv, Director of Business Solutions, adds, “The digital world is transforming quickly and automation, calls for faster more streamlined, and personalized customer experiences. This is where a Chatbot becomes extremely useful. I am looking forward to exploring multiple possibilities with chatbots in eCommerce & Publishing.”

Read more at PRWeb.