Chatbots were among the first apps that testified to the mainstream adoption of AI and inspired further innovations in the conversational space. Now, it’s time to move on from just responding bots to emphatic companions that further reduce the dependency on human intelligence. RAG-enabled chatbots are proactive in responding to and addressing queries in real […]
Unlock the Power of Structured Data Through Conversational AI
Data is often heralded as “the new oil” because of its ability to be a competitive advantage. But how can organizations grapple with the deluge of data being generated at breakneck speeds, much less turn it all into a competitive advantage? One solution lies in enabling conversational interactions with structured data. Imagine leveraging AI tools, similar […]
Domain-Specific AI Models Render Conversational AI More Effective
According to Gartner, 80% of executives believe organizations can apply AI to any business decision. However, an AI-based decision is only as effective as the training data on which the AI model is built. The most effective, advanced solutions focus on domain-specific AI and ensure training data used in AI models is highly accurate and reliable. […]
Companies Must Have Guardrails in Place When Incorporating Generative AI
At the time of reading this, you’ve likely heard of ChatGPT and/or generative AI and its versatile conversational capabilities. From asking it to draft cohesive blog posts, to generating working computer code, all the way to solving your homework and engaging in discussing world events (as far as they happened before September 2021), it seems […]
The Role of AI in the Transformation of the Insurance Industry
The insurance industry has been traditionally conservative with technology advances and hesitant to adopt new technologies. However, times are changing, and artificial intelligence (AI) is gaining much attention from insurance companies, who are starting to realize the important role that AI can play in their operations. AI in the insurance industry is poised to bring […]
2022: The Dawn of Next-Gen Conversational AI?
The 2021 tech world was as busy as it has ever been, thanks to the continued challenges presented by the COVID-19 pandemic. And this is particularly true for conversational AI. From insurance to retail, businesses are doubling down on their technology investments and broader digital transformation efforts as they try to adapt to the expectations […]
Blue Prism Adds Conversational AI, Automated Machine Learning to its Digital Workforce
A recent press release reports, “Looking to empower enterprises with the latest and most innovative intelligent automation solutions, Blue Prism today announced the addition of DataRobot, ServisBOT and Ultima to its Technology Alliance Program (TAP) as affiliate partners. These partners extend Blue Prism’s reach by making their software accessible to customers via Blue Prism’s Digital […]
Nuance Expands Open Architecture to Deliver Enterprise-Grade Conversational AI
A new press release reports, “Nuance Communications, Inc., a leader in conversational AI innovations, today announced the Nuance Intelligent Engagement Platform will expand its open, cloud-agnostic framework, adding new Intelligent Engagement Services and broadening back-end integration capabilities – allowing organizations around the globe to leverage Nuance’s decades of experience building conversational AI technologies while modernizing […]
NVIDIA Achieves Breakthroughs in Language Understanding
A recent press release reports, “NVIDIA today announced breakthroughs in language understanding that allow businesses to engage more naturally with customers using real-time conversational AI. NVIDIA’s AI platform is the first to train one of the most advanced AI language models — BERT — in less than an hour and complete AI inference in just […]
SAP Leonardo Unveils Latest Machine Learning and Analytics Updates
According to a recent press release, “SAP SE announced an expansion of SAP® Leonardo Machine Learning capabilities based on its upgraded SAP Conversational AI service that will enable major companies to build increasingly sophisticated corporate chat bots easily. SAP also announced an investment in intelligent robotic process automation (RPA) that is intended to help SAP […]