Customer experience executives in every industry are intrigued by the idea of using chatbots inspired by Artificial Intelligence (AI) to better service their clients, reduce costs, and increase the possibility for better analytics and other data-related activities. Many vendors are looking to deliver solutions in this space, one of them being Rulai. Recently, it was […]
Chatbots Will be the Next Evolutionary Step in Business Analytics
Click to learn more about author Ilan Hertz. One day, probably in the not too distant feature, you will be able to talk with and put your questions to your Business Analytics system, as though it were a person. Technology has already advanced significantly in this area with the arrival of chatbots, also known as […]
Inbenta Chatbot Creation Platform Enables Artificial Intelligence Customer Support
by Angela Guess According to a new release out of the company, “Inbenta (https://www.inbenta.com), the Natural Language search platform powered by Artificial Intelligence (AI), today announced availability of its ‘Chatbot Creation Platform’ for websites, Facebook Messenger and Skype. The new plugin gives businesses a simple way to create and deploy customer support messenger bots; providing […]
The Impact of Deep Learning Chatbots on the Business World
by Angela Guess Forbes contributor Daniel Newman recently opined, “Don’t let the fun, casual name mislead you. Chatbots—software that you can “chat with”—have serious implications for the business world. Though many businesses have already considered their use for customer service purposes, a chatbot’s internal applications could be invaluable on a larger scale. For instance, chatbots […]