by Angela Guess

According to a recent press release, “Leveraging decades of experience delivering customer care solutions globally for a wide range of industries, Nuance Communications, Inc. today unveiled a series of advancements in artificial intelligence (AI) innovations across its Digital Engagement Platform. To address rising consumer expectations for seamless and effortless service amidst an evolving landscape of digital and mobile channels, Nuance’s AI innovations are powering a new generation of customer engagement apps that enable enterprises to communicate with consumers anytime, anywhere, and through virtually any channel. In a single platform, Nuance is the only vendor to combine the tooling, intelligence and analytics of natural language processing (NLP) and cognitive technologies, as well as integrated security, to deliver automated and assisted solutions targeted to Enterprise needs.”

The release continues, “Today, Nuance announces expansions and enhancements to its AI-powered Digital Customer Engagement Platform, including: Nuance Nina™ for Amazon® Alexa™: For the first time, Nuance is bringing enterprise customer engagement to the Internet-of-Things world, by teaming two VAs – Nuance Nina and Amazon Alexa.  Enterprises that use Nina can now engage with their consumers through all devices that support Amazon Alexa, including the Amazon Echo™. Delivered as an Alexa Skill, any enterprise that implements Nina – a bank, airline, telco, retail, government organization and more – can leverage that investment to engage through Alexa-powered devices.”

Read more at Globe Newswire.

Photo credit: Nuance