by Angela Guess

A recent release out of the company reports that MyWave has received Frost & Sullivan’s Global Enabling Technology Leadership Award. The release states, “According to Alexander Michael, Director of Consulting for Frost & Sullivan, ‘The Award reflects MyWave’s overall technology leadership in the global intelligent assistant market.’ The world is about to cross the inflection point in the progress of artificial intelligence (AI). Intelligent assistants are probably the best example of a practical AI-based system, but many so-called intelligent assistants underwhelm customers because the intelligence displayed is severely limited and their use cases are restricted to customer self-service within tight boundaries. ‘In this context and unlike its peers that have simply offered incremental upgrades of their legacy technologies MyWave’s Frank is a wholly innovative solution,’ said Michael.”

The release goes on, “The application diversity supported by Frank is broader than that of the competition. Most competing technologies have limited use cases such as visual search in shopping applications, natural language processing (NLP)-based conversational interfaces, and customer self-service. These technologies offer analytics limited to specific verticals or single-task intelligence, such as scheduling appointments. On the other hand, Frank has a larger and more varied application scope. Because Frank was incubated in the finance industry, it expectedly has many financial use cases; however, it has found substantial application in agriculture (livestock movement and sheep markets), solar energy and energy sharing, utilities, charity, education, and healthcare.”

Read more at Newswire Today.

Photo credit: MyWave