It is now well understood that integrating AI into an organization’s digital infrastructure will unlock real-time insights for decision-makers, streamline internal workflows by automating repetitive tasks, and enhance customer service interactions with AI-powered assistants. This technology will accelerate everything from purchases to personalized service requests. These benefits have made AI an essential component of modern […]
AI Data Governance Spotlights Privacy and Quality
The emergence of artificial intelligence (AI) brings data governance into sharp focus because grounding large language models (LLMs) with secure, trusted data is the only way to ensure accurate responses. So, what exactly is AI data governance? Let’s define “AI data governance” as the process of managing the data product lifecycle within AI systems. To keep it […]
Unreliable Data Is Essential for AI Progress, and That’s Not a Bad Thing
In May, OpenAI announced a partnership with Reddit to train its language models using the forum’s extensive collection of user-generated content. OpenAI’s goal of enhancing its models’ ability to respond to real-world conversations and diverse linguistic patterns seemed straightforward. But the decision quickly sparked concerns – namely, the potential inclusion of misinformation and biased content in the […]
AIOps and Its Impact on Product Support and Maintenance
In today’s virtual-first economic system, companies are under relentless strain to ensure their products deliver the most effective overall performance with minimal downtime. Whether it’s SaaS software serving thousands of customers globally, or a complex company platform assisting vital commercial enterprise functions, the call for reliability and efficiency is higher than ever. As IT infrastructures […]
The Best and Worst of Times for Generative AI: The Missing Value Prop
When generative AI (GenAI) broke onto the scene in late 2022, a floodgate of market opportunity and innovation was unleashed with it. In recent months, we’ve seen substantial technical and affordability progress by many measures: AI now beats out human performance on many benchmarks of simple tasks, OpenAI’s release of its high-performing GPT-4o “mini” small AI model […]
The Role of Data Engineering in AI and Machine Learning Projects
Artificial intelligence and machine learning are revolutionizing nearly every industry, from healthcare and finance to manufacturing and entertainment. Intelligent assistants, self-driving cars, facial recognition systems, and many other contributions are on the list. However, behind the glitz and glamor of these advancements, there is an underappreciated field: data engineering. Data is the lifeblood that fuels today’s […]
The AI Paradox: Why Investment Doesn’t Guarantee Success Without Privacy and Security
Year after year, organizations across industries have continued to push the limits of their technology capabilities through the increased adoption of AI. To put this into perspective, global investments in AI more than doubled in 2023, reaching $200 billion, and the market is now expected to reach a valuation of nearly $2 trillion within the next […]
Strategies to Mitigate Cloud Expenses Amidst the Rise of AI
When diving into the world of AI, you have likely noticed how cloud costs can skyrocket unexpectedly, with bills piling up along the way. According to my company’s latest State of the Cloud Report, over half of all data now resides in public clouds. With 84% of the respondents citing cloud spending as their primary challenge, […]
Best Practices for Getting Company Data Ecosystems AI-Ready
Organizations invest considerable resources into collecting customer data to build digital footprints and profiles for enhancing the customer experience (CX). Previous technologies and toolsets limited businesses to simple, structured data, which included mainly transactional information as well as customer and call center conversations. Then, they would use a solution like sentiment analysis to determine if […]
Sustainable Data Centers: The Green Revolution in Data Management
With the rise of technology, data centers – the foundation of our internet-powered lives – are under increasing scrutiny for their overall environmental impact. These massive facilities consume vast amounts of energy and water, contributing significantly to carbon emissions. However, the tide is turning. A growing trend toward sustainability is reshaping the way data centers operate, […]