Artificial intelligence (AI) is transforming the way we live and work, and the pace of that change is accelerating across every aspect of the business landscape, from operations to the customer experience. As its capabilities expand, investment in AI continues to grow, reaching $67.9 billion in 2020 – a 40% increase from the year prior […]
2022 and the Emergence of the Natural Language-Enabled Enterprise
The vast amounts of unstructured text is leaving knowledge workers struggling to comb through the sheer volume of information available. This has created a need for humans and artificial intelligence (AI) to work side by side to create a true natural language-enabled enterprise, which allows the organization to deliver business outcomes with an effectiveness that far surpasses […]
Updating Data Governance: Set Up a Cohesive Plan First
Enterprises are taking Data Governance—planning and programming to control and secure data—more seriously. In a recent DATAVERSITY® Trends in Data Management Report, 76 percent of organizations have a Data Governance program in place or such a plan for the future. This makes sense as companies focus more on security and business growth. Data breaches have […]
What Data Protection Will Look Like in 2022
Trying to protect sensitive data was a major concern for the enterprise in 2021, and it will continue to be in the coming new year. Whether it be ransomware, a data breach, or a compliance fine associated with one of the new data regulations, the risk around an organization’s data is going to increase as its […]
Angles of AI Ethics
Discussing the rights and wrongs of artificial intelligence (AI) is more urgent than ever before – and more difficult. In the first of a series of articles, I will propose ways to better structure the debate about AI ethics. From online chatbots to automated warehousing and disease diagnosis, AI is at work in more and more areas of everyday […]
A Brief History of Cloud Computing
In 1963, DARPA (the Defense Advanced Research Projects Agency) presented MIT with $2 million for Project MAC. The funding included a requirement for MIT to develop technology allowing for a “computer to be used by two or more people, simultaneously.” In this case, one of those gigantic, archaic computers using reels of magnetic tape for […]
Impact of Data Quality on Big Data Management
As the available industry literature suggests, Data Quality (DQ) is seriously hindering the success of many big data projects. However, it is apparent that without an organized movement in favor of Data Quality for big data, nothing will actually happen to change the current scenario. In an interview with the CEO of Informatica, Anil Chakravarthy, […]
Beyond VoC: How Data-Driven Companies Are Using Text Analytics and NLP
When we talk about applications for natural language processing (NLP), the use cases that generally come up focus on Voice of the Customer (VoC) and Customer Experience Management (CEM). And fair enough: Plenty of the activity around and investment in NLP has been in this space. The NLP-powered customer experience platform Medallia was just purchased by […]
A Plan for Developing a Working Data Strategy Scorecard
A Data Strategy isn’t a “one and done” activity. It’s an ongoing program, built around measurable business goals, that provides a means to identify and refine deliverables on a regular basis. As business needs change, it must evolve, focusing on components where investment is practical. An initial Data Strategy shouldn’t include everything: aiming for “good […]
How to Create a Digital Twin of Your Business
In an increasingly interconnected, fast-changing, and globalized world, business operations have entered a new level of complexity. Whether a company designs products, manufactures them, or provides a certain service – and in many cases, there are companies that do all of the above – the process has multiple layers. The end product likely goes through […]