Click to learn more about author Gaurav Belani. Customer satisfaction isn’t enough! To stay competitive and relevant, businesses need to create awesome customer experience (CX) that excites and engages their audience. Research shows that customers no longer base their brand loyalty on price or product quality. They value experience. It’s no wonder CX is the […]
How to Leave Your BI Dashboards Behind and Discover Real Insights
Click to learn more about author Ajay Khanna. There is currently a massive insights gap caused by silos between business intelligence (BI) dashboards and machine learning (ML) and AI tools that is preventing organizations from capturing new business opportunities hidden in their data. According to a study from the Boston Consulting Group and MIT Sloan Management Review, […]
What Is Cognitive Computing?
Cognitive computing, a subfield of artificial intelligence, simulates human thought processes in machines using self-learning algorithms through data mining, pattern recognition, and natural language processing. These artificial environments rely on deep learning algorithms and neural networks to process information by comparing it to a teaching set of data. By mimicking human thought processes, computers help people […]
6 Top Ways We Should Use Speech Analytics
Click to learn more about author Evelyn Johnson. Whether you’re a product-based business or a service-based business, contact centers are likely a vital part of your success. As the business landscape continues to become customer-focused, companies need to ramp up their customer support efforts. Speech analytics is one of the latest developments in the contact center space. […]
ADV Webinar: Showing ROI for Your Analytic Project
This webinar is sponsored by: About the Webinar Information management plays a critical role in supporting strategic business initiatives. Despite the apparent value of providing the data infrastructure for these initiatives, many executives question the economic feasibility of business intelligence and analytics. This requires information professionals to calculate and present the business value in terms […]
ADV Slides: Showing ROI for Your Analytic Project
Showing ROI for Your Analytic Project from DATAVERSITY This webinar is sponsored by: About the Webinar Information management plays a critical role in supporting strategic business initiatives. Despite the apparent value of providing the data infrastructure for these initiatives, many executives question the economic feasibility of business intelligence and analytics. This requires information professionals to […]
Will They Blend? Twitter Meets Azure – Sentiment Analysis via API
Click to learn more about author Craig Cullum. In the “Will They Blend?” blog series, we experiment with the most interesting blends of data and tools. Whether it’s mixing traditional sources with modern data lakes, open-source DevOps on the cloud with protected internal legacy tools, SQL with NoSQL, web-wisdom-of-the-crowd with in-house handwritten notes, or IoT […]
The Logical Data Fabric: A Single Place for Data Integration
The ability to provide a single place for instantaneous data access can mean business continuity or closure. Many nations found this out during the recent global crisis, as countries needed to know the number of tests taken and the infection rate in order to determine both the virus’ spread and who to quarantine. Unfortunately, the […]
EHR and BI Systems Integration: Benefits of Working Together
Click to learn more about author Piyush Goel. The health care system today is in the midst of a much-needed technological revolution. Considering how medical errors are now the number three killer in the United States every year, this overhaul is sorely needed. Furthermore, COVID-19 stretched the health care system thin over the past 16 months. To many, it is a wake-up call on how our health care system needs the […]
Data Strategy and Machine Learning: How Do They Intersect?
With the tremendous growth of business data in terms of volume, size, and complexity, it is imperative that global enterprises develop a strong Data Strategy to address their core business needs. However, a realistic Data Strategy has to incorporate a clear road map with milestones, so that strategy documents do not end up as digital […]