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6 Top Ways We Should Use Speech Analytics

Click to learn more about author Evelyn Johnson. Whether you’re a product-based business or a service-based business, contact centers are likely a vital part of your success. As the business landscape continues to become customer-focused, companies need to ramp up their customer support efforts. Speech analytics is one of the latest developments in the contact center space. […]

EHR and BI Systems Integration: Benefits of Working Together

Click to learn more about author Piyush Goel. The health care system today is in the midst of a much-needed technological revolution. Considering how medical errors are now the number three killer in the United States every year, this overhaul is sorely needed.  Furthermore, COVID-19 stretched the health care system thin over the past 16 months. To many, it is a wake-up call on how our health care system needs the […]