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DDoS Attacks on the Rise: Is Your Organization Prepared?

We live in a world where an organization’s reputation is critical to its bottom line, impacting everything from customer retention and loyalty to financial performance and its competitive edge. While leaders understand the importance of protecting the organization’s reputation, cybercriminals also see the value of compromising it. Through various methods to disrupt an organization’s daily […]

Best Practices for Getting Company Data Ecosystems AI-Ready

Organizations invest considerable resources into collecting customer data to build digital footprints and profiles for enhancing the customer experience (CX). Previous technologies and toolsets limited businesses to simple, structured data, which included mainly transactional information as well as customer and call center conversations. Then, they would use a solution like sentiment analysis to determine if […]