Click to learn more about author Rob Chen. The year 2020 promises to see some big shifts in how data will impact communications. Two of these trends are: a resurgence of consumer trust in voice communications as robocalling and spam decline and a change in how people customize communications experiences. Good Data Will Kill Bad […]
Communications Networks: An Untapped Pool of Data to Optimize Business Performance
Click to learn more about author Rob Chen. We are operating in a data-driven world where leveraging the insights from a growing pool of data sources is driving improvements in business processes, costs and customer experiences. For many organizations, however, there is still a hidden, untapped stream of valuable business data from communication networks and […]