Click to learn more about author Ashwin Ram. Artificial Intelligence (AI) is making its way to IT Service Management (ITSM), promising to redefine the way things work. But will AI fulfill its promise and really make ITSM easier and more efficient? That’s what we’re exploring in this two-part series, “The AI Advantage in ITSM.” Earlier, […]
The AI Advantage in IT Service Management: AI at Work in ITSM
Click to learn more about author Ashwin Ram. With all the advances in the area of Artificial Intelligence (AI) and its widespread application across various disciplines, this new technology is making its way to IT Service Management (ITSM). ITSM has seen multiple waves of new technology, each promising to redefine the way things work. But […]