by Angela Guess

A new press release reports, “Artificial Solutions (www.artificial-solutions.com), the natural language interaction (NLI) specialist that enables users to have a meaningful, humanlike interaction with technology, today announced the launch of Teneo® Analytics suite. The suite, comprised of three modules: Teneo Insight, Teneo Discovery and Teneo Analytics API, enables enterprises to utilize, for the first time, massive amounts of raw, unstructured conversational data from sources such as virtual assistants, live chat, call transcripts and emails. Access to this data significantly increases insight into customer preferences and decision making, allowing companies to fully personalize the way they interact with each individual consumer.”

The release continues, “The ability to summarize conversational data alongside context, metadata and other criteria is a difficult and time consuming task for enterprises. Teneo Analytics changes this by enabling companies to use conversational data to reveal actionable insights, create data-driven applications and automatically train the Artificial Intelligence (AI) system to anticipate customer needs. ‘The launch of Teneo Analytics suite means that, for the first time, companies can actually cull and utilize data on all types of customer conversations with AI,’ said Lawrence Flynn, CEO of Artificial Solutions. ‘When used together, the three distinct modules allow organizations to move beyond basic business intelligence toward offering customers greater personalization, targeted recommendations and predictive AI models’.”

Read more at Marketwired.

Photo credit: Artificial Solutions