A new press release reports, “Nuance Communications, Inc., a leader in conversational AI innovations, today announced the Nuance Intelligent Engagement Platform will expand its open, cloud-agnostic framework, adding new Intelligent Engagement Services and broadening back-end integration capabilities – allowing organizations around the globe to leverage Nuance’s decades of experience building conversational AI technologies while modernizing the relationship between businesses and technology. According to Forrester, Conversational AI allows brands to use natural language processing and machine learning-based tools to support both their customers and the agents who support their customers, and contact center application pros have numerous ways to acquire it. With conversational interfaces growing in popularity but still a relatively nascent space, enterprises require solutions that are flexible, able to integrate with new and existing data streams and easily maintained for the ongoing enhancement of customer-facing applications.”

The release goes on, “Nuance has a proven history of effectively integrating its Intelligent Engagement Platform with complex systems, including for some of the world’s biggest consumer brands, global financial services organizations and leading telcos. By expanding its open architecture, Nuance can continue to meet organizations where they are and ensure deployments are driving true ROI by leveraging existing infrastructure and legacy investments and deploying however is most effective for a given customer’s business. Not only does it allow large organizations to better customize deployments to fit their dynamic needs, the expansion also lets smaller organizations more readily access the tried and true technology that has powered the Fortune 100’s most successful Conversational AI deployments to date.”

Read more at Nasdaq.

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