by Angela Guess

A recent press release states, “Organizations that leverage Intelligent Operations to make decisions and act in real-time will be best placed to thrive in the future, according to a new report from HfS Research and Accenture. Based on survey research of 460 respondents across the globe, the report found that organizations which harness the combination of innovative talent, diverse data, and applied intelligence will be in the best position to overcome digital disruption and utilize data-driven insights to drive superior business outcomes and enhance the customer experience. The move to Intelligent Operations is fast becoming a make-or-break proposition for organizations, with 80 percent surveyed saying they are concerned with disruption and competitive threats, especially from new digitally savvy entrants.”

The release goes on, “The report reveals that most organizations are currently unable to make data-driven decisions due to a paucity of skills and technology to process data: in nearly 80 percent of respondent organizations, 50 percent to 90 percent of data is reported as unstructured and largely inaccessible. Half of the organizations surveyed also say their back office is not keeping pace with front office requirements to support digital capabilities and meet evolving customer expectations. ‘To win in today’s market and ensure future viability, it is essential that organizations capture value quickly, change direction at pace, and shape and deliver new products and services. Organization also need to maximize the use of ‘always on’ intelligence to sense, predict and act on changing customer and market developments,’ said Debbie Polishook, group chief executive, Accenture Operations.”

Read more at accenture.com.

Photo credit: Accenture & HfS