by Angela Guess

A new press release reports, “Conversica, the leader in artificial intelligence-powered business conversations, today announced significant enhancements to its flagship product, the Conversica® AI Sales Assistant. Conversica leverages artificial intelligence (AI) to automate routine business conversations like contacting and qualifying sales leads, freeing up human salespeople to close more deals. The company recently announced that it secured $34 million in an oversubscribed Series B funding round. The upgrades to the Conversica platform were made with customer requests in mind and encompass an enhanced Natural Language Processing engine for improved conversational accuracy and maximum scalability, new time recognition intelligence and automated FAQ response capabilities, and a completely redesigned and streamlined user experience. These enhancements follow the company’s previous announcement of its latest AI assistant, powering the service departments of automotive dealerships.”

The release goes on, “The Conversica conversational AI platform is built upon a proprietary future-proof architecture, that combines Machine Learning (ML) with three kinds of artificial intelligence: Natural Language Generation (NLG) to create customized, helpful and humanlike messages at scale; Natural Language Processing (NLP) to understand incoming messages; and an Inference Engine for decision making. An extensive 3rd party integration framework connects Customer Relationship Management (CRM) systems and Marketing Automation systems to deliver a complete lead engagement solution for customers in both B2C and B2B industries. The solution leverages learnings from over 200 million human sales interactions over seven years to autonomously read, understand and respond to incoming messages within minutes, thereby maximizing lead engagement while keeping the human sales team updated every step of the way.”

Read more at Marketwired.

Photo credit: Conversica