Marketwired has recently written of Cherwell Software, a global leader in IT service management (ITSM) solutions, announcing at its annual conference that the Cherwell® Service Management platform is utilizing Microsoft® Azure® Machine Learning to integrate predictive analytics into its ITSM solution.

Azure Machine Learning provides a cloud-based service that enables companies to apply statistical techniques to large amounts of data and leverage analytics to solve problems and create smarter applications. Cherwell customers can now harness the power of Azure Machine Learning to analyze incident and ticket data stored within Cherwell Service Management, and utilize pattern recognition to create algorithms that assist with incident prioritization, triage, and resolution.

“Azure Machine Learning and the Cortana Intelligence Suite offer an easy way to add powerful intelligence to existing applications. By integrating Azure Machine Learning with Cherwell Service Management, Cherwell has introduced the next generation of service management,” commented Dawson Stoops, VP of Technical Alliances at Cherwell.

“We have already been using Microsoft Cortana at Dartmouth Hitchcock for purposes outside of service management,” said Bill Weyrick, Director of Information Systems for Dartmouth-Hitchcock Medical Center, at Cherwell’s global customer conference. “The integration of machine learning into Cherwell Service Management is remarkable in and of itself, but perhaps even more exciting are the countless scenarios in which advanced services can be quickly and easily integrated with Cherwell’s solutions. I am essentially ‘future-proofing’ my service management environment because I can rapidly take advantage of new services as they become available.”

Read more at Marketwired.