by Angela Guess

A recent press release states, “451 Research announced the publication of a complimentary research report, ‘Emerging vendors in the bots space,’ which shows that despite the relatively recent emergence of smart bots a number of startups focused on natural language processing (NLP) and building bots are generating investor interest as they begin to transition their customer base from trials into paying customers as early as this year. 451 Research’s analysts believe that bots are the new tech gold rush. Although media hype has put the spotlight on smart bots and their use for customer engagement and ‘conversational commerce’, 451 Research believes their impact extends beyond consumer-facing apps.”

The release continues, “The report profiles 12 innovative vendors focused on natural language processing (NLP) and other technologies for bot building and integration with messaging applications. These vendors were chosen because they are working on innovative technologies to help companies use smart bots to transform the ways they engage with customers, partners and employees. Bot-framework platform services include hosting, testing, databases for storing bots, user and application data, and bot statistics and usage data. The services provided by these platforms are very similar, but the vendors featured in this category are seeking differentiation based on advanced features, including NLP and machine learning capabilities, bots-building with minimal coding, a visual editor component and integration into standard dev toolchain.”

Read more at PRWeb.

Photo credit: 451 Research