According to a recent press release, “OutSystems today announced that it has added new artificial intelligence and machine learning capabilities to its leading low-code development platform, giving organizations the power to harness automation to create self-service portals, respond to text and voice queries, improve customer service, and much more. Gartner predicts, ‘By 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human.’ Developers can now build new channels of engagement into their own apps, connecting customers and users with the help and information they need anywhere at any time. These capabilities will enable organizations to create and enable voice-capable functionality for virtual assistants such as Google, Siri, and Alexa and chatbots that support Facebook Messenger, Cortana, Skype, and more. No data science experience or specialized in-house skills are required.”

The release continues, “According to Gartner, the use of AI tripled over the last four years, but even with this surge in interest, only one-third of organizations have implemented AI in some form. ‘These new, high-level components package everything organizations need to implement rich use cases from end to end. As a result, many more companies can easily adopt AI and machine learning to positively impact their business,’ said António Alegria, OutSystems head of artificial intelligence. ‘The combination of low-code and AI addresses the single biggest challenge holding these companies back—the shortage of skills’.”

Read more at outsystems.com.

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